Call 1.877.847.8377, or visit https://www.txhealthsteps.com/cms/

We want to hear from you. You are invited to share your feedback about Community at our Member events. Team members are always on site to get your thoughts on how we can serve you better. Additionally, you may be asked during the year to participate in Member Advisory Focus Groups. These facilitated discussions help us learn what your thoughts and preferences are for a variety of items offered by our health plan.

Use our online Provider Search to find a Primary Care Provider or clinic. It is updated every weekday, excluding holidays. You also can search through our printed directories, which are updated quarterly. A referral is a consultation for evaluation and/or treatment of a patient requested by one doctor to another doctor. Community Health Choice will not pay the cost of non-emergency hospital care or medical equipment unless your Primary Care Provider gives you a referral.

• Referral information for CHIP and CHIP Perinatal Members
• Referral information for Medicaid Members

Information is available in English and Spanish. Call us to get an interpreter. Information can also be made available in audio, large print, Braille or other languages if needed.

The Provider Directory is available in paper form without charge upon the Member’s request and will be provided within five business days of the Member’s request.

Call our Member Services toll-free at 1.888.760.2600 to ask for these special services or to answer any questions you may have about the Member Handbook. Call 8:00 a.m. – 6:00 p.m., Monday – Friday, excluding state-approved holidays. Access your Member account online 24 hours a day, seven days a week.

Language Services Addendum/Taglines and Non-Discrimination Notice

Community Members can get medical help from a healthcare professional 24 hours a day, seven days a week.

STAR/CHIP – Call our Nurse Help Line 24 hours a day, seven days a week toll-free at 1.888.332.2730 or TDD at 7-1-1.

Call the Nurse Help Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.