NEMT Services provide transportation to non-emergency healthcare appointments for Members who have no other transportation options. These trips include rides to the doctor, dentist, hospital, pharmacy, and any other places you get Medicaid services. These trips do NOT include ambulance trips.

Where is my ride?

Acces2Care is Community’s NEMT transportation service.

Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.833.502.0131 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.

Access2Care will arrange the most appropriate kind of ride for your needs. The kind of vehicle is based on your medical condition at the time of the appointment. Access2Care will schedule your trip with one of their transportation companies who use cars, taxis, wheelchair vans, or stretcher vans.

If you have an emergency, call 9-1-1, not Access2Care. 

Qualified Members of Community Health Choice who have the transportation benefit, and who have no other way to get to their healthcare appointment.

• An appointment to a healthcare provider that is in the Community Health Choice network.
• An appointment for service covered by Community Health Choice.
• Residents of nursing facilities can access Non- Emergency Medical Transportation (NEMT) services for both dialysis treatments and discharge needs.
  

If the healthcare provider is not in your service area, you may need to get written approval from your primary care provider to visit that healthcare provider. 

1. Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.833.502.0131 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
2. Be ready with the following information:
   1. Your name, Member ID number, and your full address on file or the phone number on file;
   2. The address, zip code, and phone number where you want to be picked up, this must match your address on file;
   3. The name, address, zip code, and phone number of the doctor or other in-network provider you will be seeing;
   4. The date and time of the appointment;
   5. If you use a wheelchair or other medical equipment;
   6. The name of the caregiver/attendant, if applicable

If your medical equipment can be taken safely, we will be happy to take it with you. If you have any special needs, please tell us when you call. The medical equipment you bring must be your own because our vehicles, except for ambulances, do not provide equipment. You cannot take large items, such as luggage, unless your medical appointment requires an overnight stay.  Purses, backpacks, bags and other small personal items are acceptable.

Please be ready at least 90 minutes prior your appointment.  Your transportation provider will arrive up to 90 minutes before your appointment to ensure you arrive at your appointment between 15 minutes and one hour prior to your appointment time.

• A 2-business day notice is required for all routine transportation requests. Please let the representative know if you are scheduling a trip for a hospital discharge or an urgent trip reason.  You can schedule a trip 30 days or more before your appointment.

To cancel a ride or change your ride information, call Access2Care toll-free at 1.833.502.0131.

Yes, Access2Care has a mobile app that is free of charge.  It can be found on the Apple App Store or Google Play Store by searching A2C (that is spelled the letter A, number 2, letter C). 

You may request a return ride in one of three ways;

1. Sign up for text messaging and simply click on the link provided.
2. Download the A2C Mobile App and simply click on the return ride option.
3. Call your transportation provider and they will pick you up.

Get quick  access to essential services, real time update when you need it most. Select the link below for guidance in downloading the Access2Care mobile app!

Access2Care: https://info.access2care.com/

• Travel Assessment Form
• Parental Authorization Form