We want you and your family to be happy and healthy. If you have questions, we’re here to help. We speak English, Spanish, and other languages, too. Call us to get an interpreter. In case of emergency, call 9-1-1 or go to the nearest emergency room.
Local: 713.295.2294
Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Local: 713.295.2222 | Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
State Fair Hearing
Effective May 1, 2022
To ask for a State Fair Hearing, you or your representative should either send a letter to the health plan at:
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
4888 Loop Central Dr. Suite 600
Houston, TX 77081
Or call or fax us:
Phone: 713.295.2294 or toll-free at 1.888.760.2600
Fax: 713.295.7033
External Medical Review
Effective May 1, 2022
To ask for an External Medical Review, the Member or the Member’s representative should either:
Call our Nurse Advice Line 24 hours a day, seven days a week toll-free at 1.888.332.2730 or TDD at 7-1-1.
Call the Nurse Advice Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.
Local: 832.CHC.CARE (832.242.2273) | Toll-Free 1.844.297.4450
Monday through Friday
8:00 a.m. to 5:00 p.m.
Navitus Health Solutions
Members: 1.888.760.2600
Providers: 877.908.6023
Website: https://txstarchip.navitus.com/
Envolve Vision – STAR Members
Phone: 1.844.686.4358
Web site: visionbenefits.envolvehealth.com
(Medicaid/CHIP/CHIP Perinatal)
Local: 2-1-1 | Toll-Free: 1.877.541.7905
STAR and CHIP Members under 21 years of age:
United Healthcare Dental
Phone: 1.800.822.5353
Web site: Uhc.com/DentalTX
DentaQuest
Phone: 1.800.516.0165
Web site: https://dentaquest.com/
MCNA Dental
Phone: 1.800.494.6262
Web site: https://www.mcnatx.net/
Value-Added Service for STAR Members 21 years of age and older:
FCL Dental
Phone: 1.866.844.4251
Web site: https://www.fcldental.com/home
Community Health Choice
1.877.343.3108
24 hours a day, 7 days a week; In case of emergency, call 9-1-1 or go to the nearest hospital.
*Starting on June 1, 2021*
Acces2Care
Call to schedule and to check the status of your ride.
Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Call 713.295.2295 from 8:00 a.m. to 5:00 p.m., Monday – Friday, for information on our managed care plan and the Members they serve; claims inquiries; contract clarification/interpretation; EFT/ERA request; provider education in-services; provider updates (address/phone/tax ID).
1.877.888.0002
General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m
Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday – Friday
Local: 713.295.2294
Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Local: 713.295.2222
Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
State Fair Hearing
Effective May 1, 2022
To ask for a State Fair Hearing, you or your representative should either send a letter to the health plan at
Community Health Choice Texas, Inc.
Medical Appeals Department-Medical Affairs
2636 South Loop West, Suite 125 Houston, TX 77054
Phone: 713.295.2294 or toll-free at 1.888.760.2600
Fax: 713.295.7033
Or call toll-free at 1.888.760.2600.
External Medical Review
Effective May 1, 2022
To ask for an External Medical Review, the Member or the Member’s representative should either:
Call our Nurse Advice Line 24 hours a day, seven days a week toll-free at 1.888.332.2730 or TDD at 7-1-1.
Call the Nurse Advice Line before going to the emergency room, unless it is an emergency. A nurse will answer your health care questions and help you get the care you need. Get help in English or Spanish. You can also ask for an interpreter.
Local: 832.CHC.CARE (832.242.2273)
Toll-Free 1.844.297.4450
Monday through Friday
8:00 a.m. to 5:00 p.m.
Navitus Health Solutions
Members: 1.888.760.2600
Providers: 877.908.6023
Website: https://txstarchip.navitus.com/
Envolve Vision – STAR Members
Phone: 1.844.686.4358
Web site: visionbenefits.envolvehealth.com
(Medicaid/CHIP/CHIP Perinatal)
Local: 2-1-1 | Toll-Free: 1.877.541.7905
STAR and CHIP Members under 21 years of age:
United Healthcare Dental
Phone: 1.800.822.5353
Web site: Uhc.com/DentalTX
DentaQuest
Phone: 1.800.516.0165
Web site: https://dentaquest.com/
MCNA Dental
Phone: 1.800.494.6262
Web site: https://www.mcnatx.net/
Value-Added Service for STAR Members 21 years of age and older:
FCL Dental
Phone: 1.866.844.4251
Web site: https://www.fcldental.com/home
Community Health Choice
1.877.343.3108
24 hours a day, 7 days a week; In case of emergency, call 9-1-1 or go to the nearest hospital.
*Starting on June 1, 2021*
Acces2Care
Call to schedule and to check the status of your ride.
Access2Care is available 24 hours a day, 7 days a week. Call Access2Care toll-free at 1.844.572.8194 or schedule through the Access2Care (A2C) Member app. Download the app from your app store. Information is available in English and Spanish. Call Access2Care to get an interpreter. 7-1-1 TDD for Hearing-Impaired. In case of an emergency, call 9-1-1 or go to the nearest hospital.
Call 713.295.2295 from 8:00 a.m. to 5:00 p.m., Monday – Friday, for information on our managed care plan and the Members they serve; claims inquiries; contract clarification/interpretation; EFT/ERA request; provider education in-services; provider updates (address/phone/tax ID).
1.877.888.0002
General Information
Local: 713.295.2222
Toll-Free: 1.877.635.6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m
Member Services
Local: 713.295.2294 | Toll-Free: 1.888.760.2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Provider Services Hotline
Call 713.295.2295, 8:00 a.m. – 5:00 p.m., Monday – Friday
As a local nonprofit health plan, Community Health Choice gives you plenty of reasons to join our Community. From the benefits and special programs we offer to the way our Member Services team helps you make the most of them, Community is always working life forward for you and your family.
“Community Health Choice is always there to answer my questions and help me and my family with our medical needs. I truly appreciate and value their customer support and service.”
– Cecily
Member of Community Health Choice
Medicaid
Health Plan
04/01/2027
Marketplace
Health Plan
03/01/2027
Copyright 2024 Community Health Choice. All Rights Reserved.